Return Policy

30 Day Clothing Website Return Policy

At Torn By Ronny Kobo, we strive to ensure your utmost satisfaction with your purchases. We understand that sometimes a product may not meet your expectations or may not fit perfectly, and we are here to assist you with returns. We have developed a comprehensive 30-day return policy to provide you with a hassle-free experience should you need to return an item.

1. Eligibility:
- To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all original tags attached.
- Undergarments, swimwear, and earrings are non-returnable due to hygiene reasons.

2. Initiation of Return:
- To initiate a return, please contact our customer support team (info@tornbyronnykobo.com) within 30 days of receiving your order.
- You can reach our customer support team by email through the contact form on our website.
- Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Process:
- Once your return request is approved, our customer support team will provide you with a return merchandise authorization (RMA) number, a courier label and further instructions.
- Pack the item(s) securely in the original packaging or a suitable alternative, ensuring the RMA number is clearly visible on the package.
- Ship the package back to us using our trackable label.

4. Refund Options:
- Upon receiving the returned item(s) and verifying their condition, we will process your refund within 5-7 business days. A $24.99 return rate will be deducted from the original amount.
- You will have the option to choose between a refund to your original payment method or store credit. If you choose a store credit the $24.99 return rate will not be deducted from your refund amount. 
- If you choose store credit, you will receive a unique code that can be used towards future purchases on our website.

5. Exchange Policy:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as mentioned above and place a new order for the desired item separately.

6. Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact our customer support team immediately, providing photographs and a detailed description of the issue.
- We will assess the situation and provide you with a suitable solution, which may include a replacement, refund, or store credit.

Please note that our return policy is subject to change without prior notice. We recommend checking our website for the most up-to-date information regarding our return policy.

If you have any questions or require further assistance, our dedicated customer support team is available to help you throughout the return process. We value your satisfaction and endeavor to make your shopping experience with us as seamless as possible.